The Non-Insured Health Benefits (NIHB) Program is launching a new claims processing system and services on June 29, 2020.

NIHB is pleased to inform you that it will be launching a new claims processing system on June 29, 2020, through a contract with Express Scripts Canada. Express Scripts Canada has been providing claims processing services to the program for dental, pharmacy, and medical supplies and equipment benefits since 2009. Vision care and mental health counselling benefit claims will also begin to be processed by Express Scripts’ new system

Express Scripts Canada will not process medical transportation benefits, which continue to be administered by NIHB

Client reimbursement requests for pharmacy, dental, MS&E, vision care, and mental health counselling benefits should be sent to Express Scripts, once the new system is launched. Express Scripts will provide the NIHB program and clients with a number of new tools and features, including:

  • online services, such as claims history and submission, through secure, web-based client and provider accounts
  • call centre support
  • an improved and accessible on-line drug benefit list, updated daily

Detailed information will be available on this page after the launch of the new system. Contact NIHB with any questions