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NIHB Client Navigator

Thompson or Winnipeg  –  Term Position

The Non-Insured Health Benefits (NIHB) Client Navigator will provide assistance to eligible First Nations and Inuit Clients who are experiencing difficulties accessing the NIHB Program and related provincial programs and services. The NIHB Client Navigator will also support First Nation and Inuit Clients and communities in gaining a better understanding of the NIHB Program, existing health services, and jurisdictions. The NIHB Client Navigator will also gather, collate and exchange information on health access issues and identify ways of improving health services for First Nation and Inuit Clients.

Roles and Responsibilities:

  • Serve as a first point of contact for communities, organizations and individuals for the purpose of facilitating access to the Non-Insured health Benefit Program and also provide support to address NIHB denials and appeals.
  • Collaborate with NIHB regional office on programs/projects/initiatives that would improve awareness and access to the NIHB Program and better integration of health services.
  • Liaise with First Nation health services, professional organizations and health service providers in order to assist eligible clients to navigate the NIHB Program on related benefits access.
  • Develop a communication strategy and implement approaches to improve First Nation awareness and understanding of the NIHB Program.
  • Promote understanding of the role of the navigator among communities, agencies and health care providers in the region.
  • Maintain a network of contact in order to strengthen relationships with stakeholders, heath care service providers and partners.
  • Identify training needs and opportunities for improving access to health services and health outcomes.
  • Maintain confidentiality of all clients and records.
  • Maintain and track client data for reporting purposes to funder and MKO.
  • Prepare reports as required to both program funder and MKO.
  • Other duties as assigned.

Education and Experience:

  • Grade 12 Diploma or equivalent education and experience would be considered.
  • Knowledge of the Non-Insured Health Benefit Program is an asset
  • Preference will be given to a First Nation individual who has knowledge of MKO First Nation communities and culture.
  • The ability to speak Dene, Cree or Oji-Cree is an asset.
  • Must have proven well-developed verbal and written communication skills, staff/public relations, must be highly self-motivated and able to work well independently or as a team member.
  • Must have proficient computer skills, proven experience with word processing and database entry skills.
  • Must have valid Manitoba Driver’s License and access to reliable transportation.
  • Must be innovative and decisive with high-level organizational and analytical skills.
  • Must demonstrate the ability to work with a high level of tact and discretion.
  • Must have the ability to work with the public in a professional and respectful way.

Salary is dependent upon qualifications and experience

Interested applicants are invited to submit a cover letter, resume, and two (2) references by

4:00 PM on November 17, 2022 to Shawna Flett at [email protected].

We thank all applicants, only those applicants considered for further review will be contacted.